A restaurant CRM that fills itself from every booking
Every booking adds to a guest profile: visits, preferences, allergies, notes and past spend. Your team greets regulars by name, and your guest list stays yours.
What is a restaurant CRM?
A restaurant CRM (customer relationship management) is a list of your guests with everything you know about each one: visits, party sizes, preferences, allergies, notes and spend. In Kolshi it is part of the restaurant reservation system, so every booking updates the guest profile without anyone typing it in twice.
What it helps your team do
- Greet a regular by name and seat them at the table they like
- See an allergy or a birthday before the guest sits down
- Find a guest by name, email or phone, including +971 and 05 numbers
- Know who your best guests are, from their visits and past spend
- Keep every guest when staff change, because the list belongs to the restaurant
Every visit, in one place
See past bookings, party sizes, tables and notes for each guest, including history you bring over from your old system.
Shared with your team, protected from everyone else
Hosts see what they need for service. Contact details, private notes and spend stay with the roles you choose. Guests are never merged just because they share a phone number.
"Welcome back, Ahmed."
Next: rewards tied to real visits, and a personal welcome when a known guest opens your Kolshi Menu. Join the founding restaurants to shape how it works.
Join the founding restaurantsWelcome back, Ahmed
Your favourite seafood risotto is on tonight.
Questions about restaurant CRM
How is a restaurant CRM different from a reservation system?
A reservation system manages tables and bookings. A CRM keeps the guest's story across visits. In Kolshi they are one system: the booking creates or updates the guest profile, and the profile shows up on the next booking.
Can I bring my existing guest list?
Yes. We import your guests and past bookings from your current system or from Excel, check that the numbers match and keep your original file unchanged. See how switching works on the Switch to Kolshi page.
Who can see guest phone numbers and spend?
Only the roles you choose. A host can see names, visits and table notes, while contact details, private notes and spend stay hidden from roles that don't need them.
What happens when two guests share a phone number?
They stay as two separate guests. Kolshi never merges people just because they share a phone number, so one family member's visits are not mixed with another's.
Can I export my guest list?
Yes. Your guest list, visit history and contact details belong to your restaurant, and the owner can export them at any time.